Give Feedback That Inspires Growth

Course description

Effective feedback is one of the most critical and challenging capabilities for today’s leaders. When it is handled poorly, feedback can result in defensiveness, disengagement, and damaged working relationships. When it is handled well, it becomes a catalyst for trust, accountability, and sustained performance improvement. This course equips professionals with practical, research-informed approaches for delivering feedback that is clear, respectful, and motivating. Learners explore why feedback conversations frequently break down and how mindset, emotions, and communication style influence their success. The course examines the psychology of feedback and underscores the importance of emotional intelligence, self-awareness, and trust in dialogue. Participants learn how to prepare intentionally for feedback discussions, clarify their objectives, and structure conversations that balance honesty with empathy. Rather than focusing on criticism, the course emphasizes collaboration and shared problem-solving. Evidence-based communication techniques help learners address resistance, respond effectively to emotional reactions, and align feedback with both individual development goals and organizational expectations. Realistic workplace scenarios demonstrate how these strategies can be applied across a variety of performance, behavioral, and development situations. At the conclusion of this learning experience, learners will have actionable tools to deliver feedback with confidence and purpose, strengthening relationships, improving performance, and fostering a culture of continuous learning and growth.

Course outline