Spot & Stop Phishing Emails

Course description

This course explains how phishing emails operate in modern workplaces and why they often appear legitimate. It outlines the behavioral triggers attackers use, including urgency, authority, familiarity, and curiosity, and shows how these cues influence everyday decisions. Participants learn how to examine messages more intentionally by checking sender details, evaluating whether requests make sense, and reviewing links and attachments before interacting. The course highlights common warning signs, such as subtle address mismatches, unexpected actions, and pressure to respond quickly, and demonstrates how multiple signals together increase risk. It also covers practical next steps, including pausing interaction, verifying requests through trusted channels, and reporting suspicious emails so organizations can respond effectively. Realistic scenarios illustrate how these situations appear during a typical workday, helping participants recognize patterns and respond with greater confidence. By the end, participants gain a clearer understanding of how to assess messages, reduce risk, and support a safer email environment across teams and systems. The material emphasizes simple habits that fit into busy routines, encouraging brief pauses before action and consistent verification when details do not align. It explains how reporting contributes to faster containment and awareness across an organization, even when certainty is low. Clear examples show how small decisions can prevent larger issues.

Course outline