Data Privacy and Confidential Information at Work

Course description

Protecting sensitive information is an important part of everyday work, whether you're handling customer records, employee details, business documents, or confidential company information. Knowing what needs protection and making informed decisions about how information is used, accessed, and shared can help prevent unnecessary exposure and reduce privacy risks. You'll learn to recognize personal data and confidential business information, including situations where ordinary details become sensitive when combined. You'll also explore how to determine what information someone needs, limit unnecessary sharing, and ensure access is appropriate for the task. As digital tools become part of everyday work, you'll gain practical guidance on using AI applications, cloud services, and online platforms responsibly. You'll learn what to consider before entering business information into these tools, how to check whether they're approved, and when to remove unnecessary details. You'll also discover how to protect information across office, remote, shared, and public work environments. From securing devices and managing screen sharing to protecting conversations and printed documents, you'll develop habits that reduce accidental exposure. Finally, you'll learn to recognize unusual requests, verify identities before sharing sensitive information, and respond appropriately when privacy mistakes occur. These practical strategies will help you maintain confidentiality and protect information wherever you work.

Course outline