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Software Skills Training

Mastering Difficult Conversations: Strategies for Success

Advanced Skills for Tackling Difficult Conversations

Mastering Difficult Conversations Course Description

In this course, we’ll dive into the dynamics of difficult conversations and discover how to approach them with confidence and effectiveness. Whether you're dealing with workplace conflicts, delivering tough feedback, or navigating personal discussions, this course will equip you with the tools to communicate with clarity and empathy. Drawing on expert strategies from renowned communicators like FBI Negotiator Chris Voss and body language specialist Amy Cuddy, you’ll gain invaluable skills to elevate your communication game. Key techniques such as labeling, mirroring, and using affirmation statements will be broken down into actionable steps for you to apply immediately. This course is perfect for anyone looking to enhance their communication skills, whether you're new to managing tough conversations or aiming to refine your approach. It's particularly valuable for those in leadership roles, where the ability to handle sensitive discussions is essential. By the end of the course, you'll be able to transform challenging conversations into opportunities for growth, build trust by addressing emotions with labeling, and uncover underlying conflicts with greater ease. You’ll also master the use of mirroring to gather valuable insights and affirmation statements to deliver and receive feedback effectively. Begin your journey to mastering difficult conversations today, and lead with confidence, empathy, and influence!

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