Online Course Catalog: On-Demand Courses

Advanced Skills for Tackling Difficult Conversations

Beginner

Business Skills +2

Advanced Skills for Tackling Difficult Conversations

Communication Skills Difficult Conversations & Conflict

30m

· 9 lessons

Advanced Skills for Tackling Difficult Conversations

Video course Business Skills +3 Communication Skills Difficult Conversations & Conflict Influence & Negotiation

In this course, we’ll dive into the dynamics of difficult conversations and discover how to approach them with confidence and effectiveness.…

30m total

9 lessons

Beginner

What you’ll learn

Understand the fundamentals of Advanced Skills for Tackling Difficult Conversations
Work confidently with the core tools and features
Build toward beginner-level fluency

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Beginner

Business Skills +1

Business Storytelling That Persuades

Communication Skills

16m

· 8 lessons

Business Storytelling That Persuades

Video course Business Skills +1 Communication Skills

Every business professional has ideas worth sharing, yet many struggle to present them in ways that capture attention, inspire confidence, a…

16m total

8 lessons

Beginner

What you’ll learn

Understand the fundamentals of Business Storytelling That Persuades
Work confidently with the core tools and features
Build toward beginner-level fluency

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Coaching Employees for Success and Growth

Beginner

Business Skills +1

Coaching Employees for Success and Growth

Coaching Communication Skills

16m

· 8 lessons

Coaching Employees for Success and Growth

Video course Business Skills +3 Coaching Communication Skills Feedback

Coaching Employees for Success and Growth" is designed to equip managers and leaders with essential coaching skills to foster a culture of c…

16m total

8 lessons

Beginner

What you’ll learn

Understand the fundamentals of Coaching Employees for Success and Growth
Work confidently with the core tools and features
Build toward beginner-level fluency

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Beginner

Business Skills +1

Coaching for Peak Performance

Coaching Communication Skills

40m

· 14 lessons

Coaching for Peak Performance

Video course Business Skills +3 Coaching Communication Skills Feedback

This course on 'Coaching for Peak Performance' will help you assess and take action on coaching members of your team towards their peak perf…

40m total

14 lessons

Beginner

What you’ll learn

Understand the fundamentals of Coaching for Peak Performance
Work confidently with the core tools and features
Build toward beginner-level fluency

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Beginner

Business Skills +1

Coaching Skills for New Managers

Coaching Communication Skills

21m

· 8 lessons

Coaching Skills for New Managers

Video course Business Skills +4 Coaching Communication Skills Feedback New Manager

Many new managers find that the real challenge of leadership isn't having all the answers; it's knowing when to share an answer, when to coa…

21m total

8 lessons

Beginner

What you’ll learn

Understand the fundamentals of Coaching Skills for New Managers
Work confidently with the core tools and features
Build toward beginner-level fluency

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Beginner

Business Skills +2

Communicating Across Generations

Communication Skills Diversity, Equity & Inclusion

45m

· 11 lessons

Communicating Across Generations

Video course Business Skills +2 Communication Skills Diversity, Equity & Inclusion

This course was designed to review some best practices for communicating and working with colleagues from different age groups in the workpl…

45m total

11 lessons

Beginner

What you’ll learn

Understand the fundamentals of Communicating Across Generations
Work confidently with the core tools and features
Build toward beginner-level fluency

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Beginner

Business Skills +1

Core Principles of Effective Leadership

Delegation Team Development

28m

· 10 lessons

Core Principles of Effective Leadership

Video course Business Skills +5 Delegation Team Development Communication Skills Emotional Intelligence Workplace Culture

Leadership is more than just steering a ship; it’s about navigating through challenges and motivating others to reach a common goal. In toda…

28m total

10 lessons

Beginner

What you’ll learn

Understand the fundamentals of Core Principles of Effective Leadership
Work confidently with the core tools and features
Build toward beginner-level fluency

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Cross-Functional Collaboration: Break Silos

Beginner

Business Skills +2

Cross-Functional Collaboration: Break Silos

Team Development Communication Skills

35m

· 10 lessons

Cross-Functional Collaboration: Break Silos

Video course Business Skills +2 Team Development Communication Skills

Modern organizations rely on many specialized teams, but real results depend on how well those teams work together. This course explores wha…

35m total

10 lessons

Beginner

What you’ll learn

Understand the fundamentals of Cross-Functional Collaboration: Break Silos
Work confidently with the core tools and features
Build toward beginner-level fluency

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Customer Service - Delivering Effective Service

Beginner

Business Skills +1

Customer Service - Delivering Effective Service

Customer Service Communication Skills

32m

· 11 lessons

Customer Service - Delivering Effective Service

Video course Business Skills +2 Customer Service Communication Skills

Delivering Effective Service is designed to teach students how to provide exceptional service that leaves a lasting impression on their cust…

32m total

11 lessons

Beginner

What you’ll learn

Understand the fundamentals of Customer Service - Delivering Effective Service
Work confidently with the core tools and features
Build toward beginner-level fluency

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Customer Service Handling Escalated Situations

Beginner

Business Skills +1

Customer Service Handling Escalated Situations

Customer Service Communication Skills

25m

· 7 lessons

Customer Service Handling Escalated Situations

Video course Business Skills +3 Customer Service Communication Skills Difficult Conversations & Conflict

Handling Escalated Situations is designed to teach learners how to navigate fraught customer interactions and de-escalate conflict. By under…

25m total

7 lessons

Beginner

What you’ll learn

Understand the fundamentals of Customer Service Handling Escalated Situations
Work confidently with the core tools and features
Build toward beginner-level fluency

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Digital You - Crafting an Authentic Professional Presence Online

Beginner

Business Skills +1

Digital You - Crafting an Authentic Professional Presence Online

Executive Presence Communication Skills

33m

· 10 lessons

Digital You - Crafting an Authentic Professional Presence Online

Video course Business Skills +2 Executive Presence Communication Skills

In today's digital age, a strong online presence is crucial for career growth and professional reputation. This comprehensive course is desi…

33m total

10 lessons

Beginner

What you’ll learn

Understand the fundamentals of Digital You - Crafting an Authentic Professional Presence Online
Work confidently with the core tools and features
Build toward beginner-level fluency

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Executive Communication That Drives Decisions

Beginner

Leadership & Management

Executive Communication That Drives Decisions

Communication Skills Executive Presence

20m

· 8 lessons

Executive Communication That Drives Decisions

Video course Leadership & Management +2 Communication Skills Executive Presence

This course explains how to communicate effectively with executives when decisions must be made quickly and the stakes are high. You will le…

20m total

8 lessons

Beginner

What you’ll learn

Understand the fundamentals of Executive Communication That Drives Decisions
Work confidently with the core tools and features
Build toward beginner-level fluency

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Beginner

Google Workspace

Google Chat and Meet

Meetings Communication Skills

1h 45m

· 24 lessons

Google Chat and Meet

Video course Google Workspace +2 Meetings Communication Skills

This comprehensive course is meticulously designed to equip users with the essential skills and knowledge to effectively utilize Google Chat…

1h 45m total

24 lessons

Beginner

What you’ll learn

Understand the fundamentals of Google Chat and Meet
Work confidently with the core tools and features
Build toward beginner-level fluency

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Beginner

Business Skills +2

Listening Skills

Communication Skills Time Management & Productivity

14m

· 6 lessons

Listening Skills

Video course Business Skills +2 Communication Skills Time Management & Productivity

In this course, students will learn strategies to listen more effectively and respond in ways that demonstrate engagement. Students will lea…

14m total

6 lessons

Beginner

What you’ll learn

Understand the fundamentals of Listening Skills
Work confidently with the core tools and features
Build toward beginner-level fluency

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Mastering the Art of Giving and Receiving Feedback

Beginner

Business Skills +2

Mastering the Art of Giving and Receiving Feedback

Feedback Communication Skills

29m

· 9 lessons

Mastering the Art of Giving and Receiving Feedback

Video course Business Skills +4 Feedback Communication Skills Meetings Influence & Negotiation

Effective feedback is a cornerstone of professional growth, meaningful collaboration, and overall success in the business world. In this cou…

29m total

9 lessons

Beginner

What you’ll learn

Understand the fundamentals of Mastering the Art of Giving and Receiving Feedback
Work confidently with the core tools and features
Build toward beginner-level fluency