Outlook Web: Manage Outlook Mailbox

Course description

Managing a busy inbox can quickly become overwhelming, but the Outlook 365 web app provides tools that help users organize, prioritize, and streamline email communication. This course introduces three features designed to keep the mailbox under control: Sweep, flagging emails, and creating rules. Learners begin with Sweep, a feature that allows emails from specific senders to be moved automatically into designated folders such as Deleted Items, Junk, or a custom folder. By keeping only the latest messages or moving older items, Sweep reduces clutter and helps maintain a more organized inbox. The course then explores flagging emails, which transforms important messages into task reminders. Learners see how to set due dates, track assignments, and manage flagged items directly through the To Do app integration, making it easier to stay on top of responsibilities. Finally, the course covers rules, which provide more advanced automation for handling incoming messages. By applying conditions, actions, and exceptions, learners discover how to filter, mark, or delete emails based on customized criteria. This section also highlights managing multiple rules, understanding their priority, and using exceptions to avoid errors. Together, these tools offer effective strategies for improving email organization and productivity. By the end of the course, learners will be equipped to reduce inbox overload, focus on key messages, and ensure important tasks are completed on time using Outlook 365 web app.

Course outline