Outlook Web: Use Email

Course description

The Outlook 365 web app provides essential tools for creating, managing, and improving email communication, offering a streamlined way to handle daily correspondence directly from a browser. This course introduces learners to key features for working with messages effectively. It begins with replying to email, where participants explore the difference between reply and reply all, and learn strategies for choosing the most appropriate option to ensure clear and professional communication. Learners also see how to adjust recipients when using reply all, tailoring responses to the right individuals in a conversation. The course then focuses on formatting email text, demonstrating how font styles, colors, highlights, and paragraph options can be applied to enhance readability and emphasize important points. Participants are also shown how to organize content using bulleted and numbered lists, making messages easier to follow. Another important lesson is undoing a sent email, where learners configure the undo send feature to set a short delay after clicking send, allowing time to correct mistakes before delivery. Finally, the course covers scheduling emails, showing how to set a specific date and time for delivery and manage scheduled messages through the Drafts folder. By learning these features, participants can craft more polished, accurate, and effective messages, reduce errors, and improve efficiency when managing communication. With Outlook 365 web app, users can streamline their workflow, avoid common email pitfalls, and communicate with greater confidence.

Course outline