Outlook 365: Use Replies, Mentions & Priority

Course description

This course introduces learners to key communication features in Outlook 365 that support clarity, responsiveness, and collaboration. Participants begin by exploring how to use the Mentioning feature to draw attention to specific individuals within an email message. By tagging recipients directly in the body of the message, users can ensure that important content is highlighted and notifications are triggered for those mentioned. The course then examines the differences between replying, replying all, and forwarding, emphasizing how each option affects message visibility and recipient engagement. Learners gain insight into when to use each method appropriately to avoid common missteps and ensure messages reach the intended audience. Additional lessons cover alternate reply options, including forwarding messages as attachments and initiating Teams chats or meetings directly from an email thread. These tools offer flexibility for continuing conversations in different formats or involving new participants. The course also introduces the importance tagging feature, which allows users to mark messages as high or low priority. This helps recipients quickly identify urgent communications and manage their inbox more effectively. Throughout the course, learners are guided through practical examples and interface navigation to build familiarity with Outlook’s messaging tools. By the end, participants will be able to apply these features to streamline communication, improve message targeting, and support timely responses in professional settings.

Course outline